Utility companies are warning Canadians about a surge in “utility imposter” scams, where fraudsters pose as service providers to steal money and personal information. According to the article, reports of such fraud increased by 50% for Toronto Hydro in 2024.
Scammers typically use high-pressure tactics, such as threatening immediate service disconnection during extreme weather to induce panic.
Common methods include phone calls, text messages, and sophisticated fake websites that mimic official portals. Red flags include demands for unconventional payment methods like gift cards, cryptocurrency, or wire transfers—options legitimate utilities never require.
To stay safe, experts advise consumers to verify any claims by contacting their utility provider directly using numbers found on official past bills. Additionally, the Ontario Energy Board notes that natural gas and electricity cannot be disconnected for non-payment during winter months (Nov 15 – April 30), making any such threats during this period an immediate sign of fraud.